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DELIVERY & RETURNS

Delivery

UK Delivery – All items are sent via Royal Mail Signed For (£3.95).

ALL items require a signature upon delivery. Please ensure you check for the Royal Mail card if you are not in, and collect from the relevant sorting office.

FurCats will endeavour to deliver items within 2 working days on orders made before 1pm

*PLEASE NOTE WE ARE CLOSED ON MONDAYS AND TUESDAYS SO WEEKEND ORDERS AFTER 1PM FRIDAY WILL USUALLY BE DISPATCHED THE FOLLOWING WEDNESDAY*

Free delivery on all orders over £50. (Remember to click on the free postage button)!

Europe Delivery – signed for – £12.99 on orders of any value, delivered within (5-1 0) working days.

Rest of the World – signed for – £19.99 (7 – 10 days).

Returns

We offer a no hassle return policy, if reported to us within 7 days and returned within 14 days of receipt.  Please note, your item(s) must be in its original packaging and all tags and labels must still be attached.  Buyer is responsible for cost of return.

Returns Process: Please email us in the first instance, with ‘RETURN’ as your subject.

You must also include the following information:

  • Your name
  • Your order number
  • Whether you require a REFUND or EXCHANGE
  • Your preferred size/colour (if an EXCHANGE)

Full refunds will be made for the cost of the item – this does not include the price of the postage.